Thank you for shopping with Chambber. We aim to ensure a smooth and reliable shopping experience. This Refund & Return Policy explains when and how returns, replacements, and refunds can be requested.
1. Eligibility for returns
Returns or replacements are only accepted under the following strict conditions:
•
You received a physically damaged or defective product.
•
You received the wrong product or variant.
•
The product is entirely dead on arrival (DOA).
To be eligible, the product must be returned in its exact original condition with all box contents, price tags, manuals, accessories, and intact packaging.
2. Non-returnable items
The following items cannot be returned or refunded:
•
Electronic spare parts where the protective film/seal has been removed, or parts that have been soldered, glued, or installed.
•
Used earphones, headphones, or personal grooming appliances (for hygiene reasons).
•
Products with physical damage, liquid damage, or electrical surge damage caused after delivery.
•
Items missing their original box, accessories, or freebies.
•
Products where the manufacturer's warranty has been voided or tampered with.
3. Return window and mandatory proof
To request a return, you must notify us within 48 hours of delivery. Crucially, you must provide an uncut unboxing video.
•
Claims for missing items, transit damage, or wrong products will be instantly rejected without a clear, uncut unboxing video.
•
Email us at support@chambber.com with your Order ID, issue description, the unboxing video, and clear photos.
4. Quality Check (QC) and Refund process
Refunds are initiated only after the returned product reaches our warehouse and passes a strict Quality Check (QC).
•
If the product passes QC, the refund will be processed.
•
If the product fails QC (e.g., customer-induced damage, missing parts, or serial number mismatch), the refund will be rejected and the item may be shipped back to you at your expense.
Refund timelines after successful QC:
• 3–7 business days for UPI/wallet refunds
• 7–10 business days for Bank/Credit Card refunds
5. Brand Warranty
For branded mobiles, electronics, and appliances, issues reported after the initial return window are covered strictly under the manufacturer's warranty. Customers must visit the brand's authorized service center for repairs or replacements.
6. Contact & Grievance Officer
If you need help with a return or refund, contact us at support@chambber.com. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer details are:
•
Email: developer@chambber.com
•
Address: Bhaga Bazar, Aizwal Road, Cachar, Assam 788120