Thank you for shopping with Chambber, a brand of Baishnab Electronics. We aim to ensure a smooth and reliable shopping experience. This Refund & Return Policy explains when and how returns, replacements, and refunds can be requested.
1. Eligibility for returns and exchanges
Returns, exchanges, or replacements are only accepted under the following strict conditions:
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You received a physically damaged or defective product.
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You received the wrong product or variant.
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The product is entirely dead on arrival (DOA).
To be eligible, the product must be returned in its exact original condition with all box contents, price tags, manuals, accessories, and intact packaging.
2. Non-returnable items
The following items cannot be returned or refunded:
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Electronic spare parts where the protective film/seal has been removed, or parts that have been soldered, glued, or installed.
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Used earphones, headphones, or personal grooming appliances (for hygiene reasons).
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Products with physical damage, liquid damage, or electrical surge damage caused after delivery.
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Items missing their original box, accessories, or freebies.
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Products where the manufacturer's warranty has been voided or tampered with.
3. Return window and mandatory proof
To request a return, exchange, or replacement, you must notify us within 7 days of delivery. You must also provide an uncut unboxing video.
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The return window is 7 days from the date of delivery. Requests raised after 7 days cannot be processed.
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Claims for missing items, transit damage, or wrong products will be rejected without a clear, uncut unboxing video.
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Email us at support@chambber.com or call +91 86380 44399 with your Order ID, issue description, the unboxing video, and clear photos.
4. Return shipping and fees
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For approved claims (damaged, defective, wrong product, or DOA), Chambber arranges the return pickup and bears the return shipping cost. You are not charged for return shipping.
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No restocking fee is charged on any approved return.
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If a return fails our Quality Check, the item may be shipped back to you and the return shipping cost may be recovered from you.
5. Quality Check (QC) and Refund process
Refunds are initiated only after the returned product reaches our warehouse and passes a strict Quality Check (QC).
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If the product passes QC, the refund will be processed.
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If the product fails QC (e.g., customer-induced damage, missing parts, or serial number mismatch), the refund will be rejected and the item may be shipped back to you at your expense.
Refund timelines after successful QC:
• 3–7 business days for UPI/wallet refunds
• 7–10 business days for Bank/Credit Card refunds
In all cases, refunds are completed within 15 days of the returned product being received at our warehouse.
6. Brand Warranty
For branded mobiles, electronics, and appliances, issues reported after the 7 day return window are covered strictly under the manufacturer's warranty. Customers must visit the brand's authorized service center for repairs or replacements.
7. Contact & Grievance Officer
If you need help with a return or refund, contact us at support@chambber.com or call +91 86380 44399. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer details are:
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Registered business: Baishnab Electronics
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Email: developer@chambber.com
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Address: Bhaga Bazar, Aizwal Road, Cachar, Assam 788120